Privacy Policy

1. Introduction

NeutralResourceVault ("we," "us," or "our") prioritizes the protection of your privacy. This Privacy Policy outlines our methods for gathering, using, sharing, and safeguarding your details when you access our website neutralresourcevault.sbs or engage with our yacht charter offerings.

Your acceptance of our data handling practices is signified by your use of our services. This document is drafted in accordance with privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and related Canadian privacy regulations.

2. Information We Gather

2.1 Personal Data

Personal data is collected when you willingly supply it to us by:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletters
• Completing our web-based forms
• Taking part in our surveys or marketing initiatives

The data collected might include:

• Your name and contact details (such as email, telephone number, and address)
• Financial details for transactions (managed securely via external service providers)
• Preferences and needs regarding your charter
• Details for emergency contacts
• Eating habits and health-related information (if shared)

2.2 Information Collected Automatically

During your visit to our website, we automatically collect specific information about your device and how you use our site:

• IP address and geographical details
• The kind and version of your browser
• Webpages visited and time spent on our platform
• Sites that referred you
• Device specifics (like type, screen size, etc.)

2.3 Cookies and Similar Technologies

Our website employs cookies and comparable tracking tools to improve your browsing experience. This technology aids us in:

• Remembering user preferences
• Analyzing web usage and performance
• Delivering tailored content
• Refining our services

You retain control over your cookie preferences by adjusting your browser's settings or our cookie consent feature.

3. Use of Your Information

The information we gather is utilized for several purposes:

• Service Provision: To execute yacht charter services, manage reservations, and communicate regarding your booking
• Support for Clients: To address your queries and offer support
• Transaction Processing: To handle financial transactions and look after billing operations
• Safety and Protection: For the security of our services and to guard against fraudulent activities
• Marketing: For sending you promotional content and updates, subject to your consent
• Enhancement of Website: To examine user interactions and improve the performance of our website
• Adherence to the Law: To fulfill legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal details are not sold, traded, or leased to unaffiliated third parties. Circumstances where your data might be shared include:

4.1 Collaborating Service Providers

We may disclose information to trusted partners that assist us with payment processing, web hosting and maintenance, email marketing, data analysis and performance tracking, and customer service.

4.2 Legal Obligations

Your details may be exposed if mandated by laws, or in response to legal proceedings, court commands, urgent situations, or inquiries into potential fraud or illicit acts.

4.3 Business Changes

In situations such as mergers, acquisitions, or asset sales, your information may be among the transferred assets.

5. Protection of Data

We apply suitable technical and organizational measures to safeguard your personal data against unauthorized access, changes, disclosure, or destruction. These actions include encryption, secure servers, access controls, consistent evaluations, and staff training.

However, we cannot assure ultimate security for your data due to the nature of digital storage and data transmission.

6. Retention of Data

Personal data is kept no longer than necessary for the fulfillment of collection purposes or as demanded by law. Common retention durations include:

• Charter reservations: 7 years (due to taxation/legal requirements)
• Email marketing: until you opt-out or request deletion
• Analysis of website traffic: 26 months
• Client support interactions: 3 years following the last exchange

7. Your Rights and Options

You have the right to request access, correction, deletion (within legal bounds), data portability, to opt out of marketing communications and to control cookies. Contact us via the information below to exercise any of these rights.

8. Services by Third Parties

8.1 Google Analytics

We employ Google Analytics for web traffic analysis. Opt-out is possible using Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may provide links to various social media platforms, each with its specific privacy policy.

8.3 Payment Service Providers

Transaction processes are secure and are completed by PCI DSS-compliant third-party services.

9. International Transfer of Data

Your data might be processed in countries different from Spain. We maintain appropriate safety measures in accordance with privacy law provisions.

10. Privacy for Children

We do not target individuals below the age of 13 with our services, nor do we intentionally collect their data. If you suspect that a child has submitted personal details to us, please contact us right away.

11. Modifications to This Privacy Policy

This Privacy Policy may be adjusted to reflect updates in procedures or legal requirements. Any modifications will be announced via an updated policy on our website, email notices to registered users, or an announcement on our website. Continued use after changes take effect implies your consent to the updated policy.

12. How to Reach Us

For inquiries about this Privacy Policy or our data handling processes, please reach out to us:

13. Compliance with Google Ads Consent Policy

We adhere to the Google Ads consent standards. Cookie and tracking preferences can be modified at any time through our cookie regulations.